REBET FROM TM

.

Remember surat cinta? Dan juga balasan dari TM yang ini?

Dan akhirnya, sayer mendapat rebet rm84.12 (sebulan lebih sikit. Actually saya mintak 2 full months sbb streamyx kat umah memang hamsapp tahap gaban!)

*************************************************************

Dear Ms. Raihan Juri,

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 12th November 2008 pertaining to the above.

Please be informed that we have confirmed adjustment with the amount RM 84.12 and this adjustment already approved from our management on 11th November 2008. Kindly refer next Telephone & Multimedia Bill for the adjustment.

We truly apologize for any inconveniences caused. Nevertheless, we would like to express our highly appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services?.

Thank you.


Regards,
Vicnesvary a/p Letchumanan
Customer Care Support,
Contact Center,

Management & Internet Services,

Customer Service Management, TM Retail.

**************************************************************


Saya berterima kasih dan bersyukur. After all, its my rights kan? What for payin' for somethin' that we cant use rite?

Anyhow, saya reply balik emel mereka (sayin' thank you of coz!) dan bagitau that nothing has changed - my streamyx still suckss to the maxx!

Saya buat andaian : Tiada apa yg boleh diorang buat to improve the connection (as tho tellin' us to redho jerlah....) Kang kalau customer bising2 kita bagi jerlah rebet sesikit.

Take note, connection yg hamsapp ni dah berlarutan dari bulan September sampai skang. Dah dekat 3 bulan kan? Im payin' rm77 per month and bounded for 2 years. Cancellation fees will be applied kalau nk kensel langganan. (harga asal rm110, saya subscribe masa merdeka promo). Bayangkan kalau saya byr rm110 for this hamsapp connection?

Enuff said, anda nilaikanlah sendiri kemampuan OUR BIG GIANT TELCO COMPANY ni ekk...

.

REPLY FROM TM

Remember surat cinta ni?

Dah dpt balasan.
Tak yah lah kawan2 semua buang masa baca ayat2 skema balasan diorang nih.
Baca saya punya komen dihujung posting ni udah ler. Hehehe.

*****************

Dear Ms. Raihan Juri,

Thank you for your e-mail. Firstly we would like to apologise for the late reply.

We refer to your connection issue, the inconvenience you have experienced is regretted. We acknowledge receipt of your issue and are looking into this urgently. For your information, we have forwarded this case to our Billing department for further assistance. At the same time, the situations described in your message are definitely not reflective of the high standards we are trying to maintain or our dedication to excellence in every aspect of our service.

We apologise that you had to go through this unpleasant experience. I can assure you that we do care about our customers and we have been implementing various initiatives to improve customers' experience when dealing with us. As much as we would like to get it right every time, inevitably there will be the odd cases when we have not performed to customers' expectation.

Please give us some time to conduct a thorough investigation and we will do our best to solve your problem. Nevertheless, we would like to express our high appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better.


Regards,

Marjorie
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

**********************

And another one from rebat department. Saya mintak 2 months full rebate okeh!


**********************

Dear Ms. Raihan,

Thank you for bringing this matter to our attention.

We write in response to your request at TMpoint Rawang dated 7th November 2008 pertaining to the matter above.

Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.

We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select ?Internet Services?.

Thank you.


Regards,
Mohamad Izwan Bin Husin


**********************

Surat balasan diorang ni kompom diorang main tarik dr readymade template,
korang setuju tak?

I bet, habis baik depa baca dlm 5 baris jer emel yg 'kami-kami' ni hantar kat depa. Lepastu terus tekan butang reply, highlight, copy dan paste taruk dlm compose mail - terus tekan butang send!

Sebab apa saya cakap macam tu, sebabnya....

MY STREAMYX STILL SUCKS TO THE MAXXXX!!




Thank you.

.

DON'T MESS WITH ME !

This entry akan terpacak, melekat kat sini sampai kemarahan saya reda. For latest entries, scroll kat bawah. Right below this entry. Please mind my nasty words. Kemarahan dalam kesopanan adalah umpama pondan nk sorok telor!

****************

I always treat people (read as my co sissy partner) fairly, hoping that people (read as my co sissy partner again!) will do the same to me. Ko senang hati. Aku senang hati. Aku masuk lambat, ko blah awal.

I don't care what u eat, what u wear, who u sleep with, what car u drive, what brand of your panties, when u come in, when u berambus, or even how many times u berak a day !!

Serious! I don't give a damn to ambik tahu.

But, when it comes to work, duties, responsibilities bla..bla..bla... especially if its reflects your buddies, your partner, your superior, your boss, your senior or what so ever, please..please... ingat pesanan Abg Bil : LU PIKIRLA SENDIRI !

Kata ko ada degree. Kata ko standard. Kata ko rajin.

Puhleseee.... act like someone yg dah masuk unibesiti. Yang standard. Yang rajin.

Being 'lama kerja' at the same old company, doing the same old lousy duties and surrounded by the same old lame buddies doesn't make you better than me in ANY WAYS. Please read again dear sissy, NOT IN ANY WAYS !

I NEVER say a word whenever u bring 'him' in (with or without me around), walaupon mulut org lain kat dlm pagar tu dah hint kat aku mcm2.

I NEVER kecoh whenever ko spend mahal2 nk mampos buying office stuff and not even bother to consult me first before purchase, or at least show me the receipt (yeahhh... ko kan standard. A4 paper must be Double-A, CD pon tak main la cap Jalan Imbi, mouse nk yg optical nnt cepat jahanam kan, keyboard mestilah ada cop sirim).

I NEVER bother bila2 masa ko nk masuk lambat, ko nk balik awal, ko nk balik masak, ko nk ambik adik, ko nk antar adik, ko nk basuh keter, ko nk berak, ko nk kencing, ko nak dating walaupon sebenarnya u are supposed to stay until 5 pm as per our MOU, because aku pikir kang manalah tahu kalau2 aku lak ada hal kecemasan di luar waktu MOU aku kan...

I NEVER make a sound bila ko kata saya tamau itu, saya tamau ini, saya tamau buat mcm ini, saya nk buat mcm itu, saya tamau pegi, saya nak pegi .... walaupon akhirnya aku yg terpaksa jadi James Bond penyelamat malaya dan menjawab itu, ini, begitu, begini kat orang itu, orang ini, mereka itu dan mereka ini. Read this sissy, u are tooooo naive than what u think! Please learn to be a professional liar!

There are many-many other things that you've done that I NEVER voice out. Simply becoz it doesn't hurt me in anyways. Lantak ko. Badan ko. Tak luak pon gaji aku.

BUT,

Bila ko tengok aku sikit punya slumber, tak hambek kesah, sepah-sepah layan blog, layan porem, layan gossip, KO NAIK LEMAK.

And nowadays, KO MAKIN NAIK LEMAK !

Ko takde respect kat aku yg meng'approve' cuti ko.

Ko takde respect kat aku yg selamani buat tuli telinga, buta mata tengok gelagat drama sehati berdansa ko tiap2 hari.

Ko takde respect kat aku yg pejam mata bila2 ko nk ambik off-record leave, nk berambus pegi bodek mak bapak mentua ko or what so ever.

Ko takde respect kat aku yg setiap kali nk pegi training ke hapa jadah, aku yg prepare itu, ini, begitu, begini - prepare bahan2 utk assignment, bahan-bahan lakonan, text, script what so ever...

Ko takde respect kat aku yang ber'autoriti veto keatas kewangan dan pentadbiran. Don't assume I don't know just becoz I don't bother sissy !

Kalau aku yg banyak tua dari ko boleh respect ko yang 'jauh lebih standard' dari aku, boleh tak ko pay a little bit of respect to me also? Aku tanya ni, boleh ker?

Boleh tak ko pikir waras, releven ker ko nk ambik cuti just because ko penat pegi training yang mana ko lebih byk escape dari attend all the sessions?

Boleh tak ko pikir waras, kalau co-partner ko (read as your superior) tiba2 sms bagitau nk ambik cuti on the day that surely gonna be hectic? Because the next day, something BIG is gonna happen?

As usual, I NEVER say a word. No YES and no NO.
Sissy, Lu pikirlah sendiri !

And this morning U came in dgn muka tapai basi, merungut-rungut, hempas brg sana-sini. Bentak-bentak kaki, buat muka. Mai sini aku nk kabo, sikit lagi keyboard tu nk melayang kena kepala ko!

In the first place, aku nk ingatkan ko. Sapa yg terkinja-kinja, tergedik-gedik nk buat majlis, jamuan makan-makan sumbat tekak ni? In case ko lupa, sapa yg hadap sgt nk dpt duit bantuanlah, sumbanganlah, apa jadah ni? You answer me sissy!

Aku tatau apa tujuan ko tadah muka tapai basi ko, dtg buat kepoh-kepoh nk mengemas, menyapu, itu, ini, begitu, begini dan kemudiannya ko berambus biar semua terkangkang? Bila ko muncul balik, lagi sekali ko dok merungut-rungut show tantrum mengalahkan anak aku Mencah yang nk tumbuh gigi geraham! Dan hairini aku balik keja, anak aku dah kena demam campak pulak, ko tahu tak?

Tapi aku still hadap jugak dtg keja nk menyudahkan keja makan-makan jamu tekak yg takde pekdah ni ko tau tak?

Ko sibuk nk berkepit dgn jantan ko pagi, ptg, siang, mlm aku tadak heran! Konon ko kerinduan pegi training 3,4 hari tak jumpa boipren ko. Walaupon aku ni yg patutnya lebih afdal nk bekepit dgn laki aku sebab dia dah 2 hari sibuk outstation pegi training sampai tak sempat nk cemolot, romen-romen, dan lusa ni plak dia dah nk fly pegi obersi lagi 3-4 hari. Aku tanya ko, sapa lagi gersang? Aku yg halal atau ko yang haram?

Still, aku hadap jugak dtg keja, balik lewat. Dah tu balik umah hegeh2 plak aku nk bungkus souvenir jadah bagai. Dan lepas tu ko plak buat taik, tadah muka haram jadah kat aku siang tadi. Ko dah lama hidup?

Ko ingat aku sapa?

Bila tetiba letrik takde, ko tetiba ngamuk sakan dan terus merambus tinggalkan PC ko berdenyut2 terkangkang mcm tu, ko ingat aku tak hangin? Ko ingat aku malaikat tadak perasaan? Ko ingat aku heran dengan boifren ko yg tercongok tunggu dlm keter mcm tunggul mati?

Masa inilah konon2 nk repair komputer rosaklah, nk hantar itulah, nk hantar inilah, sakit kakilah, laparlah, ayah nk makanlah. Mai aku nk bagitau ko sissy, ko tau tak anak aku dah 2 hari demam kat umah? Air liur meleleh-leleh, ulser penuh satu mulut, badan panas kemain, mak mentua aku pon sampai fed-up menjaga anak aku yg memerap takmo terletak, takmo makan minum bagai... ko lagi nk bukak citer bapak ko belum makan?

Lu pikirlah sendiri !

Aku tak heran kalau ko nk berambus pegi mana sekalipon, bila-bila masa sekalipon, dengan malaun mana sekalipon, TAPI biarlah waras sikit beb!

Memang aku saja biar ofis tunggang langgang sebab aku nk tengok takat mana ko punya belang ! Owhhh... ko ingat ko dah hentak2 kaki, mengemas separuh jalan mcm tu... ko ingat ko bagus sgt dari aku? Ko ingat ko rajin sgt lah. Ko ingat ko ni hygiene sgt lah. Ko repair komputer tu, ko ingat ko IT literate sgt lah?

Kalau ko tatau cara aku, mai aku nk bagitau....

Aku tak suka cari pasal. I always believe in give and takes. Aku tak suka nk nyibuk hal umahtangga dlm kain org, sbb. aku sendiri tak suka org selak kain aku.

But, to certain extend...

Sekali ko buat taik kat aku, lapan belas kali aku buleh buat taik kat ko!

Sebab tu aku kata, don't mess with me sissy !

.

STREAMYX SUCKS!

www.streamyxsucks.com


Aisyah, harap2 bila Aisyah besar nanti, Telekom ni dah tak mcm ni...

.

Norman bersedia terima Memey sebagai isteri kedua

Sambil baca entry panas ni, mai kita sejukkan badan sambil layan ayat-ayat cinta. Sesuai gak kut dgn tema diskusi kita - bermadu. Huhuhu..video ni very smooth. best layan. lagu dia tak tersekat2. Thanks Mieja!


Sumber daripada emel yg Intan fwd kat sayer jap tadi. Thanks Intan, ko lah sumber inspirasi blog ku. keh keh keh!

Amaran : Entry ini disertai dengan dialog2 penuh emosi dr penulis.

******************

Norman bersedia terima Memey sebagai isteri kedua.
(Korangni kan..mender2 gini sedia sokmo! geram akak taww!)

KUALA LUMPUR 4 Nov. - Aktor popular, Norman Hakim buat

kali pertama mengakui, dia bersedia menerima pelakon muda,
Memey Suhaiza sebagai isteri keduanya jika itu yang
ditakdirkan oleh Allah.
(Amboi bila time gini, byk la ko punya takdir ekk!)

Biarpun tidak mengesahkan yang dia mempunyai hubungan
serius dengan aktres berusia 20 tahun itu, Norman atau nama
sebenarnya, Mohamed Norhakim Zaidon, 32, berkata, sebagai
umat Islam, dia akur dengan ketentuan qada dan qadar.
(Lagi sekali, ko pakai ayat skema ekk..ni semua ketentuan kekdahnya. Dengan Faradhiya tu pon takdir la ekk...)

''Ketika ini, dalam hati, rasa kasih dan
sayang pada isteri saya, Abby begitu menebal. (Kalau tebal, apa kes ko scandal dgn si Memek tu?) Setiap hari, saya berdoa pada Allah biarlah maut yang memisahkan kami
berdua. Saya tidak mahu berpisah dengan Abby melalui perceraian.
(Eiiii... pandai ko becakap ekk Man)

''Namun, pada masa yang sama, saya tidak mampu
menolak ketentuan andai saya dan Memey bertemu jodoh satu
hari nanti,'' katanya ketika dihubungi wartawan
Utusan Malaysia, SAHARUDIN MUSTHAFA di sini hari ini.
(^%*^%^#%^%**)

Norman berkata demikian sebagai mengulas dakwaan
kononnya dia dan Memey sudah merancang untuk berkahwin.
Bagaimanapun, rancangan tersebut dikatakan terpaksa
ditunda berikutan dia dan Memey ditangkap berkhalwat di
sebuah premis perniagaan di Ukay Perdana, Hulu Kelang,
Selangor pada 30 Oktober lalu.
(Sudah rancang? Takdir ke nih? Grrr...)

Sehubungan itu, pelakon utama drama bersiri Gerak Khas
itu berkata, jauh di sudut hatinya, dia berkongsi
rasa kasih dan sayang dengan banyak pihak.
''Ada 'wilayah' dalam hati yang saya bahagikan pada Allah, pada ibu dan ayah,
pada isteri saya, anak-anak dan untuk orang lain juga.
(Wilayah plak dah... ko ingat ko menteri wilayah ke hapa nih??)

''Bila saya fikirkan masalah yang sedang saya
hadapi ketika ini, adalah lebih baik saya berterus-terang
berhubung perasaan yang sedang saya alami ketika
ini,'' jelas Norman yang berkali-kali menyatakan
harapannya agar Abby memahami kedudukannya ketika ini.
Menurut Norman, dia tidak mampu untuk menghalang Abby
meluahkan emosinya seperti yang berlaku di lokasi
penggambaran Gerak Khas semalam.
(Ko tak kesian ker bini ko man oiii....)

''Saya mahu mencari penyelesaian terbaik dalam
hal rumah tangga saya dengan Abby. Saya cuba memahami
keadaannya ketika ini. ''Saya juga menyedari yang Abby seorang ibu yang baik
buat anak-anak kami. Saya sangat menyayangi dia.
(Sayang, sayang, melayang!! Org laki memang senang cakap sayang!)

''Tetapi, kalau sudah tertulis takdir lain,
apa daya saya sebagai manusia untuk menolaknya,''
ujar Norman lagi.
(lagi sekali...takdir jugak disalahkan u olls!!)

Ditanya kenapa dia beria-ia mempertahankan Memey dalam
kenyataannya semalam, menurut Norman, Memey merupakan
'penyelamat' kepada keadaan yang dialaminya ketika ini.
(Mai sini aku 'selamatkan' ko!)

''Abby hadir dalam hidup saya sebagai pembakar semangat.
Memey pula hadir sebagai penyelamat dalam kehidupan saya.
(Mai sini aku 'bakar' ko..tengok dia boleh 'selamatkan' ko ker tak?)

''Saya perlu mempertahankan Memey kerana dia
juga ada keluarga yang terpaksa melalui episod ini.
''Seperti yang saya kata, ada banyak hati yang
perlu saya jaga. Jadi, saya harap Abby benar-benar memahami
keadaan saya ketika ini.
(OOooo...bini ko suh paham keadaan ko, yg keadaan dia ko ada paham? Ko ingat senang ke beranak Man oii..)

Saya tahu saya dan dia (Abby) masih
ada masa depan demi anak-anak kami,'' kata Norman
yang berhasrat untuk merujuk kepada pihak yang arif yang
boleh menyelesaikan masalah rumah tangga mereka.
Pada masa sama, Norman berkata, dia akan memohon
petunjuk daripada Allah dengan solat sunat istikarah.

Semoga Allah memberi jalan yang terbaik buat keluarga ini. Buat Abby, mana la tau..kot2 ko tensen2, ko blog hopping, ko jumpa blog aku nih kan.. ko byk2 bersabar la ekk...

Kawan-kawan, mari kita berdiskusi pasal kes lelaki curang nih!

.

'Monster' in law

Sapa penah tgok filem 'Monster in law'? J. Lo belakon. I curik tajuk jer... entry ni takde la sejibik sejibon sama mcm citer tu. Tp ada la kena sesikit kut. Heh!

Bayangkan...anda keletihan mind, body & soul sbb sakan berkursus 3 hari. Sampai umah di tengahari rembang (panas ya Allah cuaca skang nikan). Dlm paler otak sepanjang jalan takde pikir lain selain nk rest dan menguliut anak.

Sampai umah, park keta, seret beg. Dari jauh anda dh nampak 'bala tentera' yg bukan main ramai kt dlm rumah. Suara anak anda pon kedengaran sayup2 jek dek kerana tenggelam dgn suara hiruk pikuk bala tentera nih!

Makanya, mood I yg memang dah tinggal separuh tu, terus merudum tinggal suku. Masuk jer dlm umah, yang suku tu pon melayang habis kering kontang.

Sampai bila ekk nk mengadap situasi yg menserabutkan paler otak nih agaknya. Saban weekend, umah no 137 Lorong Sentosa 3 ni mesti sendat, padat, melekat! 5 hari mengadap keje kat PID, weekend plak mengadap depa-depa nih.

Makanya, mulalah pitching suara haku nak naik selalu. Dengan bunyi PS2 berdentum dentam, bunyi TV memekak tak hengat, suara ipar duai yg becakap mcm tgh berdebat dlm mahkamah, suara bala tentera yg tak abih2 kejap melalak, kejap menjerit, kejap bergaduh...

Sudahnya, terpamerla impressi wajah I yg umpama Mak tiri bawang merah!

Mereka semua tak salah. Kan ini umah mak/ nenek/ atuk dorang. Lantaklah dorang nk bertongkang pecah bagai kat umah ni. Yang I nk sentap, masam2 muka apehal?

Kan?

Inilah dia dilema seorang bini yang saban hari memendam rasa sambil menunggu umah flet dia siap. Bukan tak boleh menyewa kat lain dulu sementara nunggu umah flet tu siap...karang..

Iskk..malas lah I nk taip panjang2 lagi... bak kata Abg Bil : Lu pikir la sendiri!


.

SURAT CINTA

Adakah kurang ajar kalau saya emailkan surat ni kat Telekom Malaysia 'kebanggan' rakyat Malaysia itu?

***********************************************************************************************

From : Raihan Juri

Date : 26 October 2008

Address : Kg Melayu Batu 16, 48000 Rawang.

Dear TM,

After grumping (and wasting phone bills) for so many times, calling your call centre, I finally decided to write this e-mail, hoping that my frustration and disappointment of your services could come to the end.

Let me write here the chronology of my disappointment. I have to write this long email on a MS WORD sheet before composing it to my email. (That’s a hint on how bad the internet connection is!)

25 Sept 2008

Since after 6 pm, I can’t log in to my streamyx account. The error no. 678 kept on prompting-out on my screen. I did all the ‘usual advices’ given by your call centre people – shut down everything, do direct connection bla…bla… but no avail. At this time, I didn’t make any report to your call centre yet, hoping that the line will improve tomorrow.

26 Sept 2008

I tried logging in to streamyx again. Again – FAILED. I lodged a report to your call centre and was told to do the usual practice again – direct connection, bla..bla..

27 Sept 2008

The TM Streamyx technical person pay a visit (finally) and founded that the connection error is due to my fix line problem. He gave a call to his colleague informing about our situation and asked for other tech. person to handle my case. He said, fixed line problem is not under his duties. As he made this phone call in front of us. So, we didn’t make any further report/ complaint after that, assuming that the respective peoples are well informed.

7 Oct 2008

The line is still not working. Since today, I have been making many-many phone calls to your call centre – reporting and querying on our situation. I was told that this problem is due to OVERHEAD CABLE. Some of them said ‘KECURIAN KABEL’. Fine. We waited again.

18 Oct 2008

I was ready to ‘explode’ as the situation has shown no improvement. In our neighborhood we were the only to face this problem. I made a harsh report to your call centre again. This time, I insist for a technical person to come and check the wiring, cable, modem or what so ever – ASAP.

19 Oct 2008

The TM person finally came, and he settled the problem in just a few minutes! (Kan bagus kalau dari awal2 lagi wakil anda dh dtg cek kondisi talian) The wire that connects to the fuse (the small white box) was not properly connected. I did a quick check to my streamyx connection. It seems working well. (I didn’t browse through for a long time coz I was in hurry). But, later that night, I face the error no: 678 again. My DSL light is blinking (again). I called the call centre (again). After that I managed to log in to my account for no longer than 5 minutes before the DSL light is blinking and the connection dropped again!

20 Oct 2008

I made a report (again). The line is not working well. DSL light is still blinking. After online troubleshooting (done by your call centre people) I managed to log in – as usual for approx. 5-10 minutes before the line dropped and I have to struggle redialing it again and again.

21 – 23 Oct 2008

I was extremely exhausted and disappointed with your services. I made a really harsh report (again) to your call centre – I couldn’t remember when it was. Probably on 22 Oct 2008 and this time, I was given a report number 1-3935163012.

24 Oct 2008

From 6 pm onwards, I tried to log in again. The DSL blinking problem still occurs. The redialing process took place again and again.

25 Oct 2008

I was tooooo… tired to call your centre again. I kept on redialing to my streamyx account whenever the line dropped. There are no words to explain my anger + frustration!

26 Oct 2008 (today)

I received a call from your TM person just now, asking about my internet connection and phone lines – referring to my report number 1-3935163012. As I was in front of my computer at that time and the line seems to working well, I made an honest feedback : This morning the connection has improved compared to the last few weeks. I manage to log in using the splitter (before this I had to do direct connection) and the phone line is working well. I was told that my report will be closed and was asked to call the call centre again if the problem re-occurs.

Right after a few hours then, I had this problem again. I am still trying to log in to my streamyx account whilst writing this e-mail.

Updated :

7 Nov 2008

I went to TM point Rawang to claim for my Rebate. I was asked to pay for the fees as usual because your people said; rebate will take about 2-3 weeks (crazy!) before it was approved. Rebate (if it was approved) will be deducted from the current bill. And, there is no guarantee for the rebate to be approved! Thorough investigation will be conducted by your people. It will be justified accordingly and if it was approved, amount to be rebated will be pro-rated!

Can anyone of you justify the frustration and anger of your customers? I am sure that am not the only person who face this situation.

Until this very moment, the line is still so, very-very bad!

9 November 2008

I made a report to your call centre about our phone line. People can hear us, but we can’t hear them. And my streamyx still sucks to the max! I insist for a technical check-up ASAP.

10 November 2008

As soon as I got back from work, my parents said no one from TM came. I made a call to your call centre (again). And the reason ‘overhead cable problem’ was given (again)! I felt like throwing up, listening to the same lame reason! Ohh goshhh!

I can’t stand any longer. I really-really need to send this email. It has been in my DRAFT BOX for quite some time!

I demand for a real solution on this and granted for a full 2 months rebate. Honestly, I actually wanted (really, badly) to cancel my Streamyx subscription ASAP. I am bonded with this 2-years ‘rubbish’ subscription (Merdeka Bash promo in 2007@rm77 per month, 1mbps).

Below are my account & contact details for your perusal (if you really take complaints seriously).

Username: raihan79@streamyx

Account No : 20070320071902

Contact No : 012 – 265 8595

Fix line (home no.) 03 - 60919702

My Rebate Report No : 8804557

The way this email is gonna be treated, really matters. If there is no action taken from your side, I assumed ‘what most people said about Malaysian’s so-called BIG, GIANT TELCO COMPANY is sooo damn right’

Thank You.

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Boleh gitu weh??



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Telekom Malaysia 'kebanggaan' rakyat Malaysia

Saya sgt hangin dgn Telekom Malaysia. Maaf la kalau ada staff2 telekom yg baca entry nih. Mula2 Streamyx down. Rupa2nya line telefon yg tak elok. Hampir sebulan saya report. Boleh kata selang sehari saya follow up call TM (yg nombor 100 tu la...) Sampai berpuluh ringgit duit kredit henphone saya ditelan sbb :

HARAP MAAF, SEMUA PEGAWAI PELANGGAN KAMI SEDANG SIBUK. PANGGILAN ANDA AKAN DI LAYAN SEBENTAR LAGI.

Sampai dekat 10 kali skrip di atas diulang-ulang. Kalau 5 kali saya telefon dan skrip di atas di ulang suara sampai at least 5-6 kali (berselang seli dgn iklan promosi servis TM) bayangkan berapa hengget duit saya kena telan?

Orang teknikal TM tak jugak muncul2! Bila telefon asik cakap :

ADA MASALAH OVERHEAD KABEL. KABEL TELEFON KENA CURI.

OK fine. seminggu dah berlalu. Kemudian Raya. Lepas saya balik dari kampung (lepas raya) saya telefon lagi. Alasan yg sama lagi.

Saya tanya jiran tetangga (hambik ko...haku ni sebelum ni tak penah pon nk sibuk2 hal jiran tetangga...) dgn tak malunya tanya : Line telefon makcik kat umah OK tak?

Jiran2 keliling umah semua OK. Apa kes pencurik kabel tu curik kabel kat tiang umah kami jer ker? Dengki benor pencurik kabel tu nampaknya dgn kami yg misekin nih...

So, kemuncaknya...mlm minggu baru ni...saya mengamuk kat call centre tu. Mesti satu opis call centre tu dah kenal Makcik Rehan! Boleh pon buat keje.. esoknya, terus datang Van TM check line telefon kat umah. Sekali adjust semua masalah setel. Kalau dari awal diorang hantar teknikal person, check apa2 yg patut kat umah kami...kan saya tak mengamuk mcm ni...

Malangnya.... baru 2 hari line OK, tup-tup 2,3 harini streamyx saya buat hal lagi. Lampu DSL kan modem tu asik blinking. Maka, saya terpaksa telefon call centre lagi. Makin glamer la Makcik Rehan dibuatnya!

Semalam plak, masuk opis tetiba line streamyx kat opis lak buat hal. Saya dengan garangnya telefon call centre lagi. Naik lagi nama Acik Rehan...

Sampai dekat tghari kami tak leh online kat opis, maka saya dgn Hazira menggodek modem, IP, wireless bagai. Sudahnya, kami tak pakai wireless. Pakai connection biasa. Uhhh... ingatkan nk bercanggih manggih pakai wireless segala.

Balik keje ni, kalau streamyx kat umah kong jugak..apa lagi yg patut saya buat agaknya??

Kalau ada anugerah PELANGGAN TM PALING KEPOH, haruslah makcik Rehan ni yg gondol anugerah tu gamaknya...

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Keep on writing...

Sementara semangat nk blogging tgh membara, I have to keep on writing here. Kalau dah ter stop 3,4 hari... alamatnya bersawang balik la blog Mencah ni.

Lama sayer tak ngomel2 hal ehwal umahtangga kan? (huhuhu...ni nk start baliklah ni...) Hehehe...bagi yg dh biasa dgn entry2 pedas sayer tentu paham kan? Anyway, takdela konflik besar pon. Cuma ada mcm gencatan senjata sikit (masih di bwhparas beku. hehe..). Simpan tenaga kot..almaklum bulan puasa. Hehehe. This few days sayer memang ada sikit hangin sikit sama dia..

Insiden nya kecik (kecik ker) tapi sentap taw.

He was leaving his clothes everywhere - kepala tangga, birai tangga, tombol pintu, depan bilik air, dlm bilik air, atas lantai bilik air, atas kusi, bawah kusi, atas katil, bawah katil. Everywhere. U name it!

So, I said to him (ala2 berleter la kononnya-normal la kan kalau bini berleter) : Baju merata-rata....tatau mana yg dah pakai, mana yg belum pakai, mana yg nak pakai lagi....

Sentap sampai ke liang roma when he said : Dah nampak kain baju bersidai tu..kutip, basuh jerlah!

Sayer tgh pegang iron tu..ironkan baju dia la jugak pong! Sib baik tak kena demah dgn iron hokkay! (mcm ganas la pulak)

Masatu rasa mcm hangin dh sampai siling : Apa ingat saya ni bibik ke hapa??

Dia sambung lagi (bikin panas) : Abih apa guna bayar 7k. Ingat sikit kerrr?

Masatu rasa nk montah pon ada, pedih ulu hati pon ada. Sebabnya :

1. Maknanya sayer ni bibik lah? Yerla..skang kan kalau nk ambik bibik legal kena bayar amaun bih kurang camtu kan? Bibik kah aku? Bibik Rehan....

2. Nak ungkit balik wang ringgit yg dah jadi baja kompos tu ker? Cakap kat ayah sayer kang! Pantang 44 hari sayer kalau org ungkit2 wang hengget nih. Macamlah kita ni hadap sgt dengan duit hengget dia... (ha...kan dah mula nk kasar neh)

Hek elehhhh.... mcm bagus 7k! Org lain 15k pon tak kecoh : Sayer jawab dengan nada yg sehabis kerek!

Hahahahahha : He laughed. But I din't. Coz I really meant what I said.

The conversation ended just like that. But I can still feel the burning inside my body (BOMBA pon tak leh tolong padam!)

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Tadi pas buker posa (bila both my inlaws dah beransur dari meja) He asked : Pagi tadi sahur basuh pinggan tak?

What the heck!!

Aper ingat selamani sayer ni bingai sgt mcm org di sinun tu?

I have no intention to make this thing big. So, I simply said : Mestilah! Habis semua sayer basuh.

I seriously did hokkay! bukan nk cover2. Habis semua yg empty, yg kotor atas meja tu sayer kutip basuh.

Ohh.. sbb pagi tadi (masa dia nk pi keje kot) dengar tong tang tong tang mak basuh pinggan. Hmm..maybe dia clear mender2 lain kot : He continued.

Aper kes ekk?

Nak cari pasal ker? Kalau betul nk cari pasal, sayer pon memang byk PASAL utk dipasalkan.


Sayer tunggu perkembangan selanjutnya. Ya Allah... tabahkanlah hati ku ini. Huduh benor bergaduh laki bini di bulan Ramadan yg penuh berkat ni.


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